Legal
Refunds and Returns
Last updated: September 24, 2026
An hour to change your mind
A paid print or garment order waits sixty minutes before it goes to the printer. Inside that hour, one click on the order confirmation page or on your wall cancels it and refunds it in full, and nothing is produced. After the hour it is being made for you, and a change of mind is no longer a reason for a refund.
Files and passes
A file is delivered the moment you pay, so it skips the hour and is not refundable once delivered. Passes are credited the moment the payment clears and do not expire. If a file will not open or a pack never arrived, write to us and we fix it or refund it.
A damaged or defective print
If a print, canvas or garment arrives damaged or defective, write to support@painted.app within 14 days of delivery with a photograph of the problem. We send a replacement or refund it, and you do not have to send the damaged one back unless we ask. If what arrives differs from the render you chose, write to us too, and we work it out with you.
EU and UK customers
Every product is made to your specification from your own render, so the statutory 14-day right of withdrawal does not apply once production has begun. The hour above is the window before it begins. Your rights for a faulty item are not affected.
Who handles it
PaintedApp, LLC issues every refund through Stripe, to the card that paid. The full terms are in the Terms of Service.